Something broken? Tell me.

Bugs, feature requests, or a question before you buy — it all comes to the same place, and I read every one myself.

Report a bug

Something crashed, hung, or did the wrong thing. Attach a screenshot — it is the single most useful thing you can send.

Request a feature

Tell me what you were trying to do when the app got in your way. That is more useful than naming the feature.

Ask anything else

Pre-purchase questions, licensing, refunds, or whether it will handle your particular pile of drives.

The form goes here

Replace this block with an Embed card pointing at your Tally form. Tally allows file uploads on the free plan up to 10 MB per file, which is far more than a screenshot needs.

Example of a good bug report — a real annotated screenshot works well here.
Example of a good bug report — a real annotated screenshot works well here.

What to send if you want it fixed fast

You do not need to diagnose anything. But four things turn a vague report into a fix in one pass instead of four emails: a screenshot, what you expected instead, the drive or file type involved, and whether it happens every time.

Before you write.

How long until I hear back?

Placeholder — set an honest expectation and then beat it.

I want a refund.

Purchases go through the Mac App Store, so refunds are handled by Apple, not by me. Placeholder — link Apple's refund page here.

Will you build my feature?

Maybe. Placeholder — be honest that most requests wait.

Can I email instead of using the form?

Yes. Placeholder — put your support address here once it exists.